Delivery Times to Standard UK Mainland Addresses
Orders received before 11.30am, Mon-Thu will usually be dispatched for next day delivery to most standard UK mainland addresses.
Orders received by 11.30am on Fridays, will usually be dispatched for delivery on Mondays.
Orders received on Saturdays or Sundays will usually be delivered on Tuesdays.
Bank Holidays will typically delay deliveries by 1-2 days.
Orders placed within 2-3 working days of Christmas Eve will usually be delivered on the first working day after the New Year's Day holiday.
If you live in a non-standard UK mainland delivery area, deliveries may take an additional 3-5 days.
For more information, especially if you have specific delivery date requirements, please email us at info@americanbbq.co.uk and we will do our best to help.
Information for Best Delivery Conditions
To enable best possible delivery conditions, please ensure you provide the following information during the checkout process:
- Delivery address when different from the billing address
- Contact telephone number (this is essential should we or the delivery company need to contact you)
Large Size Items, via Pallet
Third-party haulage companies are used for Large Size Items/Pallet deliveries.
Palletised goods are delivered to curb side, but experience suggests that a friendly word with the driver should result in your goods being taken onto the delivery address provided it is safe and easy to do so.
Inclusive delivery is Monday - Friday, 9:00am to 5:00pm
Timed and Saturday deliveries can be arranged, but unfortunately this means we will have to pass on the additional charges levied by the haulage companies. Please contact us at info@americanbbq.co.uk or on 01442 927727 for more information.
Large Size Items include, but are not limited to:
Traeger Pellet Grills, Primo Grills, Workhorse Pits, La Caja China SP150, La Caja China SP300, Flaming Coals Spartan range.
Medium Size Items
Third-party couriers (e.g. APC, DPD, UPS, DHL) are used for Medium Size Items packaged in cardboard cartons.
These goods are delivered to your door.
Inclusive delivery is Monday - Friday, 9:00am to 5:00pm
Timed and Saturday deliveries can be arranged, but unfortunately this means we will have to pass on the additional charges levied by the courier companies. Please contact us at info@americanbbq.co.uk or on 01442 927727 for more information.
Medium Size Items include, but are not limited to:
La Caja China #3, ProQ grills, Flaming Coals Cyprus Spit, Cook-Air, BBQ Pellets.
Smaller Sized Items
A signed-for service is typically used for these items.
SIGNING FOR DELIVERIES/REJECTING DELIVERIES
Your delivery driver/courier/postperson will ask you to sign for receipt of goods.
In the unlikely event that your goods appear to have been damaged in transit, DO NOT SIGN FOR THEM.
Tell the delivery person that you are rejecting them due to visible damage, and notify us immediately at info@americanbbq.co.uk or on 01442 927727.
If at all possible, please take photos of the visible damage.